Personalized Service Where “Everybody Knows Your Name…”

Did you ever watch the TV show Cheers? Every time Norm walked in, everyone yelled “NORM”, and as he sat down at the bar his beer was already half poured.  I have a place like that… although it’s not a bar, it’s a coffee shop.

I love Death Valley’s Little Brother in Uptown Waterloo. The cappuccinos are delicious, or the Americano (depending on your mood.)  The owners, Catherine and Joel are friendly and always around. The regulars all have their specific spots, and I always run into at least three people I know.

Whether it is where you get your coffee or your bakery, it’s nice to feel like a regular! We treat all of our customers like regulars… most of you are! But for new customers, we will treat you like we have been caring for your furnace, air conditioner or boiler for the last 20 years.

We strive to create repeat customers, and that requires extra attention and effort to get to know our clients and their specific needs. At Afterglow we understand it’s more than a product or service: it’s about the entire experience and customer relationship.

If you’re looking for personalized customer service, give Afterglow a call at 519 747-7732.

Afterglow Community Report – June 21st

The countdown to summer is over. June 21st marks the first day of summer, the longest day of the year and we are marking the occasion with lots of great events in Waterloo.

Uptown Waterloo has been bustling this spring, with cool car days like Cruzin’ in the Square classic car show, and memorable live musical performances and Open Streets. I’m amazed at the transformation this area undergone. Born and raised in Waterloo I’ve seen this city flourish and grow into what it is today. It wasn’t long ago the Public Square was a parking lot, surrounded by discount stores.

 My family and I are looking forward to spending the weekend at the public square.

 Grab some delicious edibles and crafts drinks at Solstice Sampling  this Friday June 21st 7-11pm in the Uptown Square.

Steel Rails 2013 departs at 7pm this Friday as well. Local artists and members of the community come together for party on a Waterloo train. (Unfortunately the event has been sold out for many weeks.)

Opening weekend has finally come for my friends at Taco Farm. This will be its first weekend with open doors and I know its unique menu and margarita list is sure to please!

All in all a busy weekend in Waterloo and there’s only more to come for my favourite community and home.

See you in Waterloo!

Stephen, Afterglow GM