Did you ever watch the TV show Cheers? Every time Norm walked in, everyone yelled “NORM”, and as he sat down at the bar his beer was already half poured. I have a place like that… although it’s not a bar, it’s a coffee shop.
I love Death Valley’s Little Brother in Uptown Waterloo. The cappuccinos are delicious, or the Americano (depending on your mood.) The owners, Catherine and Joel are friendly and always around. The regulars all have their specific spots, and I always run into at least three people I know.
Whether it is where you get your coffee or your bakery, it’s nice to feel like a regular! We treat all of our customers like regulars… most of you are! But for new customers, we will treat you like we have been caring for your furnace, air conditioner or boiler for the last 20 years.
We strive to create repeat customers, and that requires extra attention and effort to get to know our clients and their specific needs. At Afterglow we understand it’s more than a product or service: it’s about the entire experience and customer relationship.
If you’re looking for personalized customer service, give Afterglow a call at 519 747-7732.