Double Down

Last week when our neighbour Steve H had trouble with his air conditioner, he naturally called Afterglow.  Our technician diagnosed it as a D.O.A. and learned that the air conditioner had never satisfied the needs of the home.  Quite simply, it was too small.

Steve H, like more and more people today, has grown to consider air conditioning as a necessity: “I don’t want to live without air conditioning,” he said.  In the olden days, A/C was a luxury, but today? We need it.

Meanwhile, in Cambridge, at a co-op for whom Afterglow has been providing great service for years, an air conditioner has taken beating after beating and finally died.  Kids and soccer balls and air conditioners don’t mix.

Anyway, Afterglow recommended replacing their busted old air conditioner with a new one with a robust steel construction.  Part of co-op living is collaborating on decisions, so our quote took a couple weeks to reach approval.  To add a layer of complication, the residents of that unit have respiratory issues! Mamma mia!

Steve H and our friends at the co-op both decided on the Thursday before the long weekend that they want to go ahead with our A/C proposals, but all our technicians were busy Friday.  So what should we do? Schedule them for the following week? Squeeze one of them in before the weekend? Which one? Can I get a show of hands please: Who wants to spend the long weekend in stifling humidity? Come on, show me your sweaty, clammy hand reaching up to say: “please give me a holiday weekend without the air conditioning that I’m accustomed to.”

Well, we got a little crazy, started our day a little early, shuffled a few appointments around, psyched up the team and went for it.  We did them both. The day went long, but we managed to please everybody.  The residents at the co-op are breathing easy, and Steve H practically begged us to use him as a reference for prospective clients.

We love to go above and beyond expectations.  We’re pretty proud of ourselves, so we’re taking a moment to reflect on our accomplishments and bask in the Afterglow.

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