What Our Customers Say

"Air con was diagnosed with a faulty circuit board – the fix was quick and done very professionally by technician Adam. Thanks so much!"

"This company sent a professional technician, Kevin, to fix our old boiler. He had years of experience and found the boiler problem. He fixed it right away. We are so grateful for his service and skills."

"Sending out a 'warm' thank you to the team at Afterglow for the service my wife and I just received. In the middle of our worst winter storms and bitterly cold temperatures, our furnace shut down. After some unsuccessful visits from other companies and a very cold long weekend, we contacted Afterglow. Their technician NICK diagnosed the problems, sourced parts, and returned by lunchtime with the fix – all at a fair price! Thanks to NICK and the team – highly recommended."

"Everything about Afterglow is amazing, starting with their name! Stephen helped us figure out what we needed to make the upstairs of our old home more comfortable. He explained our options without selling us on extras, and we now love our heat pump. Super professional, very knowledgeable – can’t recommend them enough."

"Water heater purchase and install, fabulous, professional, polite and helpful team. Will definitely be keeping their phone number on file for any future home comfort needs."

"I can't thank Afterglow enough for taking care of my radiators. They were very careful with my 100+ year old rads during my flooring replacement. I would recommend them wholeheartedly!"

"If you live in the Kitchener-Waterloo or surrounding area, you will not find a better firm to deal with your HVAC issues than Afterglow Ltd. They are very quick to respond and extremely efficient in dealing with whatever your problem might be – from simple home water or heating breakdowns to large apartment buildings. Very professional and reasonably priced."

"My AC broke on one of the hottest days in Waterloo and I called Afterglow. They came over ASAP and fixed everything so I could enjoy cooler temperatures during those hot days. Thanks to them!"

"During the last winter storm of this year I awoke on a Sunday morning to find my old boiler was shot. I called AfterGlow and within the hour they were onsite to diagnose. The next morning they were back to install a new boiler and within 48 hours my heating system was back up. I would highly recommend AfterGlow to anyone!"

"Quick response after our furnace went out. Professional and kind technicians and reasonable rates. Our #1 choice."

"I have been dealing with Afterglow for over 5 years and they are a great company. My contact person, Laura, is wonderful, cheerful and always helpful. I can’t say enough about this company – I would highly recommend Afterglow for all your heating and cooling needs!"

"Our water heater had begun to leak. Afterglow looked up my old water heater, found it was still under warranty and arranged for a replacement quickly and efficiently. I had to pay only a reasonable labour charge. I would highly recommend them."

"I have only good things to say about my experiences with Afterglow. Highly recommend!"

"Excellent service and knowledgeable team."

"Afterglow responded quickly, honestly and professionally to another company’s mistakes. It impressed me that they simply fixed my AC rather than pushing for a complete replacement. These guys have integrity. I know who I’m gonna call next time."

"I can't thank you enough for the great work you did in bringing our old boiler back to life last week. Your dedication, professionalism, expertise and great attitude are exemplary. We have counted on your technical support for the last 15 years – always impressed by your timely response, high quality of work and personalised attention. Thank you so much!"

"AfterGlow are great people. Not only are they very competitive (second lowest out of four quotes and by far the most reputable) but they’re also very responsive and quality oriented. They’re a real pleasure to work with – extremely happy with my furnace installation."

"Afterglow is my first choice for all my HVAC needs. The office and technicians are all very friendly and professional. They offer great service at a very fair and competitive price."

"Called around for quotes for a thankless water heater after issues with our tank heater. Stephen took the time to troubleshoot and then recommended a $200 repair instead of a $4000+ replacement. Immediate service with an excellent, friendly technician. I will absolutely return when the tank needs replacing."

"I’ve used them multiple times and always get consistent, great service. The charges are more than fair!"

"Very good customer service. Sharon took good care of me. Highly recommended and very professional service. Thank you, Afterglow, for taking good care of me."

"Steven at Afterglow gets a big pat on the back from our house. I called in a jam and they were able to send someone out in 30 minutes! Kevn, the tech, was great. Would highly recommend to all. Their commercials on the radio are the best – thanks, Afterglow; you now have a forever customer."

"I was very happy with the professionalism and quality of our new boiler. I would recommend Afterglow to anyone looking for prompt service. Thanks again."

"This small family-run business is top notch. From the start to finish they were very professional – prompt with quotes, took measurements ahead of time for duct work, and cleaned everything up before leaving. The installers were friendly and knowledgeable. I would recommend Afterglow to anyone looking for a new furnace."

"These guys are awesome. Very professional, honest, courteous, knowledgeable, and the quality of workmanship is outstanding."

"My water heater stopped working. I called and, in less than 2 hours, a friendly, knowledgeable technician was at my home and figured out the problem. Would recommend them and will use them again."

"Year after year, reliable and friendly service. Highly informative and very professional."

"Afterglow Ltd has performed many services for us. They service our boiler, installed a new water softener and have done some plumbing work for us. The service and the team have all been fantastic. I would highly recommend them. We have used Afterglow for 10 years – they never disappoint. Thanks to the entire team!"

"Afterglow provided a complete installation of a cooling unit to our existing forced air heating system. Now working from home is comfortable even on the hottest summer days. Excellent service – quick, efficient, unobtrusive."

"The boiler I have is older and difficult to get parts for. The major factor in any repair is diagnosis. The technician was able to diagnose the issue where four other companies failed, got the part, replaced it and improved the system – which was such a relief. I completely recommend this company; it is excellent."

"Afterglow has always been exceptionally quick and efficient in responding and repairing our furnace! Thanx to Paul, serviceman – pleasant, expert service! Highly recommended."

"Team Afterglow was great! They provided all the information we needed before the job started, installed a ductless system within three weeks of my first call, and left the place clean and tidy. Great job!"

"Steven helped me resolve hot water heater issues. He provided solutions and effectively diagnosed the problem in a timely and professional manner. I recommend them!"

"Afterglow is amazing. Each one of their service techs is knowledgeable and takes the time to explain the issue, how to fix it, and how to avoid it in the future. I live in a very old house and am thankful to have these guys to depend on. Would definitely recommend this company to anyone with an older home or a boiler system!"

"On March 23, who would have thought that my water softener (from 1991) and my water heater both sprung a leak on the same day? On March 25, the team at Afterglow was here, on time, removed the old appliances and installed new ones with proper clean‑up. Many thumbs up, Afterglow."

"Our air conditioner stopped working on one of the hottest days of the year. I called Afterglow and it was fixed within 2 hours and at a reasonable cost. Absolutely amazing service – would recommend!"

"You are in luck – you have found this company. They are responsive, knowledgeable and reliable. I had a new boiler system installed in the fall and found their service nothing but excellent. They are reactive and open to understanding your situation, offering solution options. Highly recommended."

"Wonderful experience with this company. Our furnace stopped working on a Sunday and someone was at our house by Monday. Reid was polite, efficient, funny and really informative."

"Afterglow has been servicing my properties for years and always deliver, steve always has a minute to chat and get my service booked, or any other service I need done."

"Wasn’t sure if I’d be able to get same‑day service after our hot water heater stopped working, but they were able to send a technician shortly thereafter. I am really happy with the office/management for going the extra mile and for the prompt, professional service in getting it up and running again… always a plus."

"Fantastic service. Steve and his team were very helpful when my tenant needed service."

"Afterglow is our GO‑TO HVAC service provider in the Waterloo Region! We can always count on them to look after our rental properties and provide the best solutions. They work well with our tenants and are very punctual and communicative. Highly recommended for looking after your investment properties!"

"Phoned Afterglow on a hot Friday afternoon as my air conditioner had stopped working. They arrived quickly, got the AC running, left the work area clean and completed the repair promptly. Best experience I have had with a heating and cooling company – highly recommended."

"Afterglow did an amazing job! The heating in our new-to-us house had an intermittent, maddening hum that had us on edge… until their technician arrived and fixed it promptly. I couldn’t be happier with their service."

"Afterglow is an efficient and honest company. I would not trust anyone else. I learned the hard way that other companies aren’t the same. I highly recommend Afterglow and am so happy Nick came to set my furnace right. Thank you!"

"Great team that is focused on doing the right thing for their customers. I have worked with them for a few years and would recommend them to anyone looking for a professional installation."

"Afterglow installed a tankless water heater in our home and we love it!! Friendly technicians, quality service – highly recommended!"

"They know their stuff, are friendly, considerate, punctual… I would recommend them to anyone."

"I can’t recommend Afterglow enough. They have been fantastic every time I called. Originally, I called on a Sunday and left a voicemail, and Ryan promptly called me back to troubleshoot over the phone – even calling again 30 minutes later to offer another tip. Even though I didn’t use them for the repair, I will definitely use them for maintenance. Thanks everyone for the great service!"

"Very happy with their honest advice and help. My situation is not one where a brand new AC unit would be the best solution. They worked with me to figure out alternatives and how to work with the existing furnace fan to cool the place. I am grateful for their honesty and workability."

"I can't give enough stars to Afterglow! I've been using them since I moved into my house 6 years ago. Everything from a routine inspection to emergency repairs – even when routine maintenance turned into a larger repair – was perfect."

"I have used Afterglow many times over several years – for ongoing furnace maintenance, a gas line installation for my backyard and my hot water heater. Their technicians have always been very professional, trustworthy, punctual and efficient. The office is wonderful to deal with – from scheduling to billing, services are timely, accurate and friendly. Since moving over to Afterglow I have a lot more confidence in the integrity of the equipment in my old home and feel I’ve avoided spending more than necessary."

"I've had Afterglow visit my home on several occasions and have always been impressed with their professionalism, efficiency, and great attitude (especially Jake and Laura who are fantastic at their jobs and always very pleasant to have around!). Thank you for the great service!"

"Answered my email within an hour, had someone out right away, and fixed our hot water in just under an hour. Reasonable price, walked me through what was wrong and fixed it. Five stars!"

"Great staff. Prompt service. Start to finish."

"Excellent service and very professional team from start to finish."