Personalized Service Where “Everybody Knows Your Name…”

Did you ever watch the TV show Cheers? Every time Norm walked in, everyone yelled “NORM”, and as he sat down at the bar his beer was already half poured.  I have a place like that… although it’s not a bar, it’s a coffee shop.

I love Death Valley’s Little Brother in Uptown Waterloo. The cappuccinos are delicious, or the Americano (depending on your mood.)  The owners, Catherine and Joel are friendly and always around. The regulars all have their specific spots, and I always run into at least three people I know.

Whether it is where you get your coffee or your bakery, it’s nice to feel like a regular! We treat all of our customers like regulars… most of you are! But for new customers, we will treat you like we have been caring for your furnace, air conditioner or boiler for the last 20 years.

We strive to create repeat customers, and that requires extra attention and effort to get to know our clients and their specific needs. At Afterglow we understand it’s more than a product or service: it’s about the entire experience and customer relationship.

If you’re looking for personalized customer service, give Afterglow a call at 519 747-7732.

From Extreme Cold to Extreme Heat

Stephen from Afterglow here,

There is a light at the end of the tunnel! That light is the sun, and it’s bringing on the spring sunshine. Seriously, the winter was the worst we’ve seen in the past 20 years, four degrees below average. I’m a numbers guy, so bare with me here.

The Average Daily High this winter was -4.6, and the Average Daily Low -14.9. But frighteningly, the coldest day was -31.2 on February 12th. We had some long cold snaps and wind this winter with far too many days of extreme cold.

Let’s heat things up and talk about last summer. It was about one degree hotter than average, but just like our cold, we experienced extreme heat as well. Remember our Keep Cool Tips? Two remarkable notes from the UW Weather Station Blog, which is a great resource for weather junkies like us at Afterglow.

1.   July 19th, the temperature dropped nearly 10 degrees in 15 minutes, and we experienced a massive storm in Waterloo Region. We remember the unfortunate damage it left around the city. We wrote a blogs about it.

2.   September 10th, the temperature got up to 34.7 degrees.

I love Canadians. Despite the record setting winter, we are already getting calls from our customers asking about air conditioning.  Which is great, because we have an awesome pre-season sale!

We will work with you to get the right cooling solution for your home or business: central air, ductless units, attic installations – what-ever suits your home.

We know it will get warmer! Prepare now before the market heats up!

Straight talk from Saul Korman

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Straight talk from Saul Korman

So what is Saul Korman’s Advice? Read on…

I love hearing the comforting voice of Saul Korman advertising Korry’s on the FAN-590 radio station. It is his authentic style that keeps me listening and enjoying his ads.

Last summer I emailed Saul to let him know that I liked his ads and that I would like to do something similar in my HVAC industry in the Kitchener Waterloo area. My father and I went down to the Danforth to chat with him. What a hospitable and warm man!

Recently I had lunch with Saul. I just love hearing the stories of a veteran business man. Near the end of the meal, I said: Saul, what kind of advice can you give a younger business person like me? He looked me in the eyes and said, “Hug your customers. Hug them and never let them go…”

I knew exactly what he meant.

Infraction Notice

As licensed gas fitters, sometimes we have responsibilities that make us unpopular.  When we’re on the job and we see something that contravenes the gas code, we’re not allowed to look the other way.  Safety is the only reason why these rules exist.  Funny, we often hear about business wanting to ‘cut red tape’ but this tape is keeping our safety net intact. Where would we be without rules and regulations for gas technicians? I shudder at the mere thought of it.

Recently I found a gas stove on kijiji for a great price.  When I asked about why he was selling it, the fellow told me that his wife didn’t like it, and that a gas technician who was in the house moving the gas line for their dryer noticed an issue with the gas line to the stove.  Unfortunately, that technician had no choice but to abide by the gas code and tell the homeowners that the stove is infracted.  Well that was it: gas stove was coming out!  They went electric, and I’ve gone to gas.

Big news around the industry: a couple models of Majestic brand fireplaces have been condemned.  It seems there is a flaw in the design: there have been a number of reported incidents of gas building up around the ceramic logs and exploding, shattering the glass into the room, and injuring people.  Here is the relevant quote from the TSSA’s release:

A Director’s Order was issued on September 14 prohibiting the sale, lease, rental, installation or use in Ontario of the following gas fireplaces manufactured by CFM Inc. (Majestic Fireplace):

All Insta-Flame and Northern Flame natural gas or propane-fired direct vent freestanding fireplaces with ‘FSDV22’ or ‘FSDV30’ or ‘FSDV32’ in the model name or number.

Any Insta-Flame and Northern Flame natural gas or propane-fired direct vent freestanding fireplace with the prefix ‘R’ in the model name or number is not included in the Director’s Order.

If you have a gas fireplace at home, take a minute to confirm the make and model of the unit. Call us if you have trouble identifying it. Should you own one of these Majectic models, shut it down, and for safety’s sake – get it replaced.

Call Afterglow for your water warmth and well-being needs!

Movember is upon us!

Thursday morning marks the first day of November and also the first day of our next charity project. All the Afterglow guys are participating in Movember, which means we’re growing moustaches to help raise money and awareness for prostate cancer and men’s mental health issues.

One of the challenges of prostate cancer is the stigma.  It is an awkward and difficult subject to talk about.  Movember breaks the ice and brings prostate cancer to the forefront.  The reality is that men need to go to the doctor to get checked out.  Timely detection is literally the difference between life and death.

Check out our team’s page and make a donation here: http://ca.movember.com/team/534673

We’ll be posting pictures of our progress so check back throughout the month!

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