What we are doing to help bring Warmth to Youth in the Community!

At Afterglow, we are committed to more than just heating and furnaces!  We believe this community is better when all youth have a warm dry roof over their heads, on a cold winter night.  That’s why Afterglow is working with ROOF, an organization providing service to homeless youth in Waterloo Region, with a monthly donation.

Why we support ROOF.

ROOF is a very important organization in our community. They aim to provide health and safety, resources, access to medical care, education and opportunities to youth experiencing or at-risk of homelessness.

ROOF is equipped with an emergency shelter program that can care for up to 10 to 15 in need youth on any given night. While staying at ROOF, youth are assigned a primary worker who assists them with securing appropriate housing and setting short and long-term goals.

How can you support ROOF?

We have a great idea for the next time you need a lunch catered! Try Lunchbox!  It is a social enterprise program at ROOF. You can purchase a nutritious lunch.  It is the perfect opportunity to help youth help themselves.

A warmer tomorrow

Afterglow believes in ROOF and the many reliable programs they offer. Helping the youth in our area is a critical step in preparing for our future. We need able, healthy and educated youth in order to see our community grow. At ROOF, youth have the chance to get back on their feet while they gain the knowledge and essential skills necessary to secure a bright future.

We hope that by pairing with ROOF, we can help provide a warm, safe environment for any youth in need.

The Blackberry Lazarus

How much abuse can a smartphone take? None, right? Gone are the days of ‘Takes a Licking, Keeps on Ticking’. We are in the age of planned obsolescence. If they make a gadget that will last for decades, you won’t buy another one for decades. So every year you’re replacing one of your major appliances, or your car, computer and of course, cell phone.
Then again, maybe one manufacturer is building something of substantial quality. Take Blackberry, our local titan.
Afterglow’s general manager Stephen was out for a January walk in Monarch woods with his kids, throwing pebbles in the stream. Unfortunately, his Blackberry Torch fell out of his pocket and bounced into the creek. Sadly, the water was too deep and murky to find it. He left the woods without his phone, determined to go back and retrieve it.
Two days later, Stephen took another shot at looking for his Blackberry in the light of day, but this time, the water level was lower. Sure enough, there it was – submerged in the creek. He reached into the icy water and picked it up. Following the wisdom of his father, he put the drowned Torch in a bag of dry rice to absorb the water.
Stephen took the dried Torch to a specialist, only hoping to retrieve his files, but lo and behold, the phone was returned – working!  Stephen’s Blackberry Torch came back to life, and as of three weeks later, it is still going.
We believe that this is a testament to a level of workmanship that is all too rare in this age of planned obsolescence. Afterglow is a proud believer in Blackberry’s secure network and robust construction.
Share your story about a phone coming back from the dead! Comment on this blog and let us know how your phone was resurrected.


The Richardsonʼs receive the gift of

warmth this Christmas!

Heather Richardson started to cry when she opened the door to the Afterglow team in Santa hats. The Richardsonʼs are the winners of the Afterglow Free Furnace Give-Away!

“We were really struck by the Richardsonʼs nomination, they have opened their home and adopted several children. Yet their current furnace wasnʼt heating the upstairs bedrooms. We were determined to fix that.” Said Stephen McDonald, GM of Afterglow.

The entire Afterglow team donated its time and labour. Several industry partners including; Tempstar Heating and Cooling, McKeough Supply and BMC Mechanical donated supplies. A special thank you to Bruce Sweet, Minister at Emmanuel Church for joining the judging committee. The Free Furnace Give-Away is estimated at over $5000.

“Thank you so much,” said Heather Richardson, “and Merry Christmas to all of you”

The old furnace was over 25 years old and was not heating the upstairs bedrooms. It was removed and the new high efficiency furnace was installed. New duct work will help bring heat to the second floor. The Richardsonʼs will now have the gift of warmth this Christmas

It was an emotional day for everyone as the spirit of Christmas was overwhelming. Afterglow employee Chad Pare said, “it IS better to give than to receive! Merry Christmas.”

Have a Merry Christmas!

Blown Softener

Your experience of turning on the faucet and being rewarded with hot water is a daily luxury you probably take for granted.  When the taps yield no heat, it’s easy to assume that there is a problem with the water heater.  In this case study, the innocent tankless water heater is the victim of another appliance’s downfall.

Everybody knows the water in this town is very hard, so water softeners are very common. For tankless water heaters, a softener is pretty much mandatory to prevent lime from clogging them up. Unfortunately, the water softener can fail, and when it does, the problem can disguise itself. The softener’s resin tank let go, and the zeolite – tiny little rubbery plastic beads – was released into the home’s plumbing, which clogged up the water heater.

If you think about how a tankless water heater works, you can imagine how little tiny obstructions make a big problem.  While a conventional tank has a heat exchanger in the middle of a large volume of water, the tankless water heater works on a different principle.  Otherwise known as an on-demand water heater, the tankless water heater warms up cold water as it flows through multiple tiny conduits in the heat exchanger.  If those conduits are blocked by a failed softener’s zeolite, you won’t get any hot water.

While some technicians will rush into a no-hot water situation trying to find the problem with the water heater, Afterglow’s  technicians take a broad view and approach problems systematically.  The homeowner in this situation was lucky to have someone patient, experienced, and smart to diagnose and solve the problem. Call Afterglow when you have a problem and you want to get lucky.

Furnace Giveaway – Thanks for the Submissions!

We closed the nominations for the first annual Afterglow Furnace Giveaway last night at midnight. Thank you to everyone that sent in nominations.  We promise to read every nomination and pick the most suitable candidate.

Over the next week our team will make home checks on the top three and the following weekend we will install a brand new high efficiency furnace in the winner’s home.

This furnace will help the winner in a number of ways. First, an old furnace can be very costly, and a  new furnace will likely knock off up to 30% off the winners gas bill, and provide hydro savings.  A new furnace will heat the house cleaner and greener.  Most importantly, the winner will have a warm Christmas!

Once again, a big thanks to everyone that spread the word!  We were retweeted through the twitter-verse over 40 times.  Thanks to everyone that “liked” us on Facebook and to 570 News for naming me the Good Samaritan of the week! What an honour! And a special thanks to our industry partners for their support, Tempstar Heating and Cooling, McKeough Supply, and BMC Mechanical.

The winner will be announced on December 22nd!

Thanks again.

Stephen McDonald

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